Refund and Returns Policy

Whitsunday Gourmet Meats Unit Trust

trading as Whitsunday Provisioning

ABN 68 949 917 678

Address: Shop 18, 157 Shute Harbour Road, Cannonvale QLD 4802 (corner of Stewart Drive and Shute Harbour Road)

Telephone: 0497 006 794

Email: sales@whitsundayprov.com.au

We are an Australian Business and all prices and transactions are in Australian Dollars (AUD) and are inclusive of GST.

Refund Policy:

All cancellations must be via email preferably or phone.

More than 7 days before delivery

A $99 administration fee applies to all cancellations
Remaining balance will be refunded
This applies to all food and alcohol
If you rebook with us, this fee can be credited toward your next order

7 day – 5 days before delivery

A $99 administration fee applies to all cancellations
50% of the remaining balance of the order will be refunded
This applies to all food and alcohol

5 days or less before delivery

Due to ordering and preparation of fresh and perishable items:

No refund will be provided
This applies to all food and alcohol

Please note if you have orders with any of our third-party suppliers, we are happy to contact them on your behalf but please familiarise yourself with their refund policies as they may differ to ours.

Specialty & Sourced items

Items that are:

Specially ordered – alcohol not available on our site for example
Customised – food made specifically to meet dietary requirements, allergies

Are non-refundable once the order is confirmed.

Where possible, we may hold nonperishable items as a credit for a future booking.

Delivered Orders

Once your order has been delivered or left our premises:

No refunds will be issued

If you are missing a product from your order or have any concerns regarding your order once you’ve received it, please reach out to us as soon as possible.

Refunds

Refunds are processed back to the original payment method.

Please allow up to 7 business days for processing.

Refunds via a non-Australian credit card

All refunds are processed in AUD

We are not responsible for exchange rate fluctuations or bank fees

Order changes

We will always do our best to accommodate changes, however:

Changes are subject to timing and supplier availability

We understand plans can change and will always do our best to work with you with possible. We do recommend getting travel insurance that includes provisioning cover.

Please contact us as early as possible.

Need Help?

If you have any questions regarding your order, please contact us:

sales@whitsundayprov.com.au

0497 006 794

Privacy Policy

We do not collect any details from credit cards on our website, they are collected by the National Australia Bank. All details of a personal nature are destroyed once the transaction has been completed.

Should you wish to make further provisioning orders, after your initial order, we have the ability via the National Australia Bank to process payments to your credit card, as your name and the first 4 (four) and last 3 (three) digits of your card number are visible.

SECURITY POLICY

While shopping in the internet using credit card, you will have some concerns as to how safe it would be. This is similar to what your concerns would be while using the card in a shopping mall.

You might be concerned as to whether the business that receives my order authentic?

You might also feel that someone would “listen in” to your order and steal your credit card number?

In the real world, you often give your credit card to recepionist or cashiers, and you give out your account number over the phone when placing an order. Using your credit card number on the Internet is no more dangerous than these practices. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won’t be able to read it. It is important to keep up to date with the latest browsers.

Site Encryption

whitprov.com.au utilises a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet.
These rules include:

Authentication, which verifies that the party actually receiving your communication is who it claims to be.
Encryption, which guards against eavesdropping
Data integrity, which assures that your communications aren’t tampered with during transmission

How Encryption Works

There are two levels of encryption: 40-bit and 128-bit. With 40-bit encryption, there are billions of possible keys to decipher the coded information, and only one of them works. Someone intercepting the information would have to find the right key – a nearly impossible task. With 128-bit encryption, there are 300 billion trillion times as many keys as with 40-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computers.

To Check A Site’s Security Status:

Look at the site’s URL in your browser window. If you see an “s” added to the familiar “http” (to make “https”), this indicates that SSL is in effect for the current page.

In Mozilla Firefox, a closed padlock appears at the bottom corner, when you are in secure mode. In Netscape Communicator, the padlock symbol in the corner, usually open, is closed in secure mode. In Internet Explorer 5.0 and above, a closed padlock appears when you are in secure mode. If you’re about to send information to a site that’s not using SSL, your browser will warn you first. SSL protects your communications during transmission. Because of the authentication involved, secure servers are slower than the regular server for delivering files. Therefore SSL is only used when transmitting sensitive information across the web.