FAQs

Do we get all of our food & drinks delivered at once?

YES! We will deliver all your pre-made meals, groceries & alcohol all in the one convenient delivery.

ARE YOU PLANNING ON OFFERING MID CHARTER DELIVERIES???

If you are travelling for longer than 7 days, you may wish to think about splitting your order into two orders, to allow for a Mid Charter Re-Provision. You will be required to return to your charter base to collect the Mid-Charter Re-Provisions.

PLEASE NOTE: Storage on bareboats can be limited for pantry, fridge or freezer items, please be mindful of this when placing your order.

You are welcome to keep some of the delivery eski’s on board, to keep your items chilled.

Please email or phone us if you wish to discuss Mid Charter Re-Provisioning.

Is the food cooked & ready to serve?

• Most of our pre-made meals are pre-cooked and just need re-heating. Some may need a quick flash on the BBQ or similar. Instructions are on the product pages and also supplied with your order.
  
  All meals have been designed around the options available in your galley (kitchen). They are either re-heated on the stove top, oven or BBQ.

Are any of the foods provided frozen?

• Yes – nearly everything can be provided frozen to ensure you have fresh meals to thaw throughout your charter, or fresh and ready to use the first few night.
  
  Our warm weather also means that defrosting the items for that day’s meals takes no time at all and will be perfect for eating/cooking. We will provide you with defrosting tips in your delivery documents pack.

Do I need to order cleaning items (aka Staples Pack)

• Each Charter company provides different cleaning items for your charter eg sponges, scourers, detergent, paper towel, toilet paper, garbage bags etc. It is best to check with your Charter company to understand what is included and if you require anything further.

Do we need to buy bottled water?

• In our warm Whitsundays weather, you tend to drink a lot of water. Anywhere from 1.5 to 2 litres per person, per day. Each bareboat has onboard water tanks that you will use for all your daily needs eg showers, toilets, sinks. This water is suitable for drinking. However many people prefer to buy bottled water – it’s a personal choice. 
  
  Coles online sell various sizes of water. We recommend purchasing larger cartons of water & bringing along your own refillable water bottle to reduce the amount of plastic onboard.
  
  We can chill or freeze your water to assist in keeping your fridge/freezer/esky’s cool. We don’t recommend chilling or freezing the 10L water.
• Be aware that party ice and block ice available at the marina has a short life in the esky. We sell 10kg super blocks with a core temperature of -22c which will last 5-7 days in a well managed esky.

Can we ONLY order alcohol from Whitsunday Provisioning?

• We don’t apply markups to any of our alcohol products, so why would you choose to pay for additional delivery from elsewhere?
  
  Please note that due to liquor licensing, we are unable to deliver alcohol purchased from another supplier.

I want to order a specific alcohol that you don’t offer. Can I place a special order?

• Absolutely! Select the option “Special Order” & let us know what you would like to order & how much. Please note that we will need a minimum of 7 days notice for special items & they are non-refundable.

When is the best time to place my order for provisioning?

• Preferably we would like 7 days or more notice (minimum of 3 days). This timing allows us to order products specifically for your holiday. This is especially important for your produce as we want to provide you with the freshest market produce so it will be perfect for your entire Whitsundays holiday.   
  
  Please note that Coles online orders must be delivered to Fish D’Vine Catering the DAY BEFORE you require delivery to your vessel. This allows us time to check, chill, prepare & pack your entire order prior to delivering to you at your berth.
  

What happens once I complete & pay for my order?

• With Coles online, you will receive a confirmation email directly from Coles. We will email you once we receive your pre-made meal & alcohols orders, to confirm the booking. We will then liaise with your Charter company to confirm the vessel you will be chartering and the date and time of delivery.
  
  We may contact you to discuss delivery time, especially if you are having a ‘sleep aboard’ the night before your charter commences. Then there’s nothing more for you to do, but wait for your holiday to commence!
  
  The day before your delivery we contact your Charter company to confirm the berth number of your vessel so we know where you will be.

What if I need to change my order after I’ve paid for it?

• We will do our best to make the changes you require, but it will depend on how close it is to the delivery date.
  Please email or phone us if you wish to make changes to your order.

What if I need to cancel my order?

• Please refer to our Refund Policy

What times do Whitsunday Provisioning Deliver?

• We deliver 7 days a week, from 7am. Our last deliveries are:
  • Monday to Friday – 3.00pm;Saturday, Sunday and Public Holidays – 11am.
  For very large orders, we have the ability to deliver outside these times. Please email or phone us to discuss your options.
  
  Please refer to: When will my provisions be delivered?

Does Whitsunday Provisioning charge a delivery fee?

• Yes, a $90 handling and delivery fee is charged on all orders.

Where will my provisions be delivered to?

• If your bareboat or private vessel is in Airlie Beach (Coral Sea Marina) or Shute Harbour, we will deliver directly to your vessel. If you are in Coral Sea Marina, we will confirm your marina berth number with your Charter company or you directly for your private vessel.
  
  If your chartered bareboat departs from Hamilton Island but is being sailed across from the mainland to meet you we are able to provision your bareboat prior to it leaving the mainland. We would liaise with your charter company to ensure the provisions are delivered at the appropriate time.

How will my provisions be delivered?

• HOW ARE YOU PLANNING ON PACKING THE ORDERS?
  We pack all of your provisions in insulated boxes – we call them “eski’s” in Australia!
  
  Each box will be clearly labelled with: Charter company name, your surname and the vessel name. It will also have a coloured label attached so you know what each of them is for ie Freezer, Dairy, Produce (fruit & veg), Bread, Dry Stores, Platters. 
  
  Inside one of your eskies there will be a folder that will include:
  
  • Advice on where to return the reuseable eskis
  • A copy of your tax invoice
  • Your Pack slip – that itemises what is included in your boxes

When will my provisions be delivered?

• We deliver 7 days a week, from 7am. Our last deliveries are:
  • Monday to Friday – 3.00pm;Saturday, Sunday and Public Holidays – 11am.
  For very large orders, we have the ability to deliver outside these times. Please email or phone us to discuss your options.
  
  When you place your order, we will ask you to advise your preferred delivery time. Don’t worry if you aren’t sure, as we will liaise with your Charter company to discuss when you will have access to your bareboat.
  
  If you arrive later than 3.00pm, we may still be able to deliver to you on your day of arrival. It will depend on our access to your bareboat. As we deliver your provisions in insulated boxes, cold and frozen goods will remain in perfect condition for several hours.
  
  Alternatively, if you are arriving very late in the day, we can deliver early the next morning so you can be unpacked before your bareboat briefing commences.

What happens if my flight to the Whitsundays is delayed or cancelled?

• We recommend you have travel insurance that will cover your provisions, should anything happen with your flights to the Whitsundays.
  Please phone us as soon as you aware of any relevant flight delay or cancellation. We will liaise with your charter company to discuss your delivery.
  
  If we have already delivered your provisions to your bareboat we will be unable to cancel your delivery nor provide a refund. See: Our Policies. However, we will do our best to work with your charter company.
  
  If your flight is delayed until the following day, and we have not yet delivered your provisions, we can postpone delivery until the following day.