Our Policies

Our Policies


Whitbiz Pty Ltd as trustee for Whitbiz Discretionary Trust
trading as Whitsunday Provisioning

ABN 28 554 947 847

1/8 William Murray Drive, Cannonvale, QLD, 4802

Telephone 07 4946 7344. Fax 07 4946 7225

Email: orders@whitprov.com.au

We are an Australian Business and all prices and transactions are in Australian Dollars (AUD) and are inclusive of GST.

 

Refund Policy:

Cancellations may be made by phone or by email.  

Cancelled orders with more than 7 days until your provisions delivery date:

  • Cancelled order - the cancelled order will incur a $65.00 administration fee. Should you re-book with us in the future we will deduct the $65.00 from your next order;
  • Order put on hold - if your food delivery date is more than 7 days in advance, we can also hold your order in credit until you are able to reschedule your holiday;
  • Specific purchases - no refunds will be made on items which we have sourced and purchased specifically for you. However, if the purchased items are non-perishable we can hold these items for you, if you wish to reschedule your holiday.
Cancelled orders 7 or less days until your provisions delivery date:
  • Cancelled order - given we order product (both perishable and non-perishable) each week for our upcoming deliveries, refunds will not be provided; 
  • Specific purchases - no refunds will be made on items which we have sourced and purchased specifically for you.
Delivered Provisions - refunds will not be made once your provisions have left our premises.
 

Refunds will be paid via the credit card that you used to pay for your provisioning order. We will endeavour to have your refund processed within 3 business days of your cancellation.

 

Refunds via a non-Australian credit card:

  • As we are an Australian business, any refunds will be made in Australian Dollars (AUD) and we are not responsible for any movements in exchange rates between the time you paid for your order and when we process the refund, nor are we responsible for any bank imposed fees in relation to the credit card refund.
 

Privacy Policy:

We do not collect any details from credit cards on our website, they are collected by the National Australia Bank. All details of a personal nature are destroyed once the transaction has been completed.

Should you wish to make further provisioning orders, after your initial order, we have the ability via the National Australia Bank to process payments to your credit card, as your name and the first 4 (four) and last 3 (three) digits of your card number are visible.

 

SECURITY POLICY

While shopping in the internet using credit card, you will have some concerns as to how safe it would be. This is similar to what your concerns would be while using the card in a shopping mall.

You might be concerned as to whether the business that receives my order authentic?

You might also feel that someone would "listen in" to your order and steal your credit card number?

In the real world, you often give your credit card to recepionist or cashiers, and you give out your account number over the phone when placing an order. Using your credit card number on the Internet is no more dangerous than these practices. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won't be able to read it. It is important to keep up to date with the latest browsers.

 

Site Encryption

whitprov.com.au utilises a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet.
These rules include:

  • Encryption, which guards against eavesdropping
  • Data integrity, which assures that your communications aren't tampered with during transmission
  • Authentication, which verifies that the party actually receiving your communication is who it claims to be.
 

How Encryption Works

There are two levels of encryption: 40-bit and 128-bit. With 40-bit encryption, there are billions of possible keys to decipher the coded information, and only one of them works. Someone intercepting the information would have to find the right key - a nearly impossible task. With 128-bit encryption, there are 300 billion trillion times as many keys as with 40-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computers.

 

To Check A Site's Security Status:

Look at the site's URL in your browser window. If you see an "s" added to the familiar "http" (to make "https"), this indicates that SSL is in effect for the current page.

In Mozilla Firefox, a closed padlock appears at the bottom corner, when you are in secure mode. In Netscape Communicator, the padlock symbol in the corner, usually open, is closed in secure mode. In Internet Explorer 5.0 and above, a closed padlock appears when you are in secure mode. If you're about to send information to a site that's not using SSL, your browser will warn you first. SSL protects your communications during transmission. Because of the authentication involved, secure servers are slower than the regular server for delivering files. Therefore SSL is only used when transmitting sensitive information across the web.